TravelMate Terms of Service

Last updated: 20 June 2026 Effective date: 20 June 2026

These Terms of Service ("Terms") govern your access to and use of TravelMate (the "Service"), a mobile application provided by Ilia Vlasov, operating as "w4app" (sole trader), domiciled in Finland ("we", "us", "our"). After the planned reorganization (expected Q3 2026), the Service will be operated by w4app Oy (legal successor; see Section 17 — Assignment).

By downloading the Service, creating an account, or otherwise using the Service, you ("you", "User") agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Plain summary: TravelMate is an AI travel companion that plans trips, suggests nearby places, and narrates audio guides. It is a travel utility — verify important details on site, and use ordinary care when walking and using GPS.

TravelMate is an AI-powered proactive travel companion that:

Place and map data are drawn from OpenStreetMap, AI model knowledge, and Wikimedia Commons imagery. The Service is an informational travel aid, not an emergency, navigation-safety, or official-information service. See Section 5.

2. Eligibility

You must be at least 16 years old to use the Service, or the minimum age of digital consent in your country if higher. [VERIFY — Founder to confirm the contracting age and align with Privacy Policy Section 8.] By using the Service, you represent that:

If you are using the Service on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

3. Account

Some features may require a w4app account. You agree to:

We may suspend or terminate your account for material breach of these Terms or for conduct that, in our reasonable judgment, harms other users, third parties, or the Service.

4. License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to install and use the Service on devices you own or control, solely for your personal, non-commercial use.

You may not:

5. Travel, Location, and Safety Disclaimer — IMPORTANT

Plain summary: TravelMate helps you plan and explore, but information can be wrong or out of date. Stay aware of your surroundings, follow local laws and signage, and don't rely on the app in emergencies.

You use the Service and act on its suggestions at your own discretion and risk.

6. Subscriptions and Billing

Plain summary: there is a free tier and a paid "Pro" tier. Billing runs through Apple or Google.

The Service is available as:

[VERIFY — confirm displayed prices (product scope indicates US$9.99/month) and any annual price and trial against the production billing config before publication. The amounts shown by Apple/Google at the point of purchase are authoritative.]

Prices are the amounts displayed by Apple or Google at the point of purchase and may vary by territory and currency. Prices are subject to change with notice. Subscriptions are billed through Apple In-App Purchase or Google Play Billing (managed via RevenueCat for entitlement) and are subject to Apple's or Google's payment terms.

Auto-renewal

Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before the renewal date. Cancel via your Apple ID Subscriptions settings (iOS) or Google Play Subscriptions (Android).

Free trial (if offered)

Trials convert to paid subscriptions automatically unless cancelled before the trial ends.

Refunds

Refunds for in-app purchases are governed by Apple's or Google's refund policy. EU consumers retain rights under EU consumer law, including, where applicable, the right of withdrawal under Directive 2011/83/EU; however, by activating digital content immediately upon download, you may expressly waive the 14-day cooling-off period to the extent permitted.

Taxes

Prices displayed by Apple or Google are inclusive of applicable VAT/ALV where required. Apple and Google collect and remit VAT on EU sales on our behalf.

7. Cancellation

You may cancel a subscription at any time via Apple ID Subscriptions (iOS) or Google Play Subscriptions (Android). Cancellation takes effect at the end of the current billing period. You may continue using paid features until the end of that period.

We may terminate or suspend access immediately for breach of these Terms.

8. Intellectual Property

The Service, including all software, content, designs, trademarks, and AI prompt logic, is owned by us or our licensors and is protected by copyright, trademark, and other laws. Nothing in these Terms transfers any intellectual property rights to you, except the limited license in Section 4.

Map data is © OpenStreetMap contributors, available under the Open Database License (ODbL). Imagery is sourced from Wikimedia Commons under the licenses applicable to each work. We honor and pass through the attribution and license terms of these sources.

"TravelMate" and "w4app" are trademarks of their respective owners. Use of these names without our prior written consent is prohibited.

9. User Content

You may submit content to the Service, including:

("User Content")

Ownership

You retain ownership of your User Content.

License to us

You grant us a worldwide, non-exclusive, royalty-free license to process, store, transmit, and display User Content only as necessary to operate the Service for you. This license does not permit us to:

The license ends when you delete the content or your account, except where retention is legally required.

Responsibility

You are responsible for your User Content. Do not submit content that violates the law, infringes others' rights, or that you do not have the right to provide.

10. AI-Generated Content

The Service uses a third-party AI system (currently OpenAI, reached via the shared w4app LLM proxy) to generate itineraries, audio narration, transcriptions, and place answers. The current set of AI sub-processors is disclosed in the Privacy Policy.

Limitations

No training on your data

We do not knowingly permit our AI processor to use your User Content for model training. We invoke "no-training" provisions where available and disclose this in the Privacy Policy.

11. Location Data

Location data is governed by the Privacy Policy, which is incorporated by reference into these Terms.

Key principles:

12. Third-Party Services

The Service integrates with:

Place, map, and imagery data come from self-hosted OpenStreetMap services and Wikimedia Commons; no third-party place vendor (Google Places, Foursquare, Yelp, etc.) receives your data.

We are not responsible for third-party services. Their use is at your discretion and risk and is subject to their own terms.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, except as required by mandatory consumer law.

To the maximum extent permitted by law, we disclaim:

Nothing in this section limits rights you have under mandatory Finnish or EU consumer law.

14. Limitation of Liability

To the maximum extent permitted by law:

Nothing in this section limits our liability for:

15. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Service, your User Content, or your violation of third-party rights or applicable law.

This Section does not apply to consumer users in jurisdictions where such indemnification is not enforceable.

16. Termination

Either party may terminate these Terms at any time. You may stop using the Service and delete your account at any time.

We may suspend or terminate your access for material breach, conduct harmful to other users or the Service, or compliance with law.

Sections that by their nature should survive termination (IP, disclaimers, liability limits, and governing law) will survive.

17. Assignment

You may not assign these Terms without our prior written consent.

We may assign these Terms in connection with:

On any such assignment, the successor entity assumes our obligations under these Terms. We will provide notice of any such assignment via in-app message or email if you have provided one.

18. Changes to the Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice via in-app message or email. Continued use after the effective date of changes constitutes acceptance. If you do not agree to the changes, you must stop using the Service before the effective date.

19. Governing Law and Disputes

These Terms are governed by the laws of Finland, without regard to conflict-of-laws principles.

For consumers domiciled in the EU: mandatory consumer protection laws of your country of residence apply where they offer greater protection than Finnish law. Nothing in this Section deprives you of those protections.

Disputes

20. Severability

If any provision of these Terms is held invalid, the remainder remains in effect. The invalid provision will be replaced by a valid one that most closely matches the original intent.

21. Entire Agreement

These Terms, together with the Privacy Policy (incorporated by reference) and any in-app notices, constitute the entire agreement between you and us regarding the Service.

22. Contact

For questions about these Terms:

Hosted at: https://w4app.com/travelmate/terms (the URL referenced in App Store Connect and Google Play Console).

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